Agreed Contract:

The contract will be sent to you prior to our session. This needs to be signed and emailed back to me before your sessions can commence. If there is something you later do not understand or would like to change please let me know in our next session and we will address this. 

Note-taking

Notes will be taken of the session which will be covered by the GDPR (name, address, telephone number) and stored securely in a safe place.  The Information Commissioner’s Office (ICO)  upholds the digital information that is held on you, promoting data privacy for individuals. 

These notes are stored on a hard drive and kept for 5 years.  A condition from my insurance brokers.

Cancellation Policy

Less than 24 hrs cancellation of a session will incur the full fee being paid. Wherever possible  Core Conditions will always aim to reschedule.  I will also notify you of any upcoming holidays, training dates, or illness. 

Confidentiality

Whatever you say to your counsellor will remain confidential. 

As part of the BACP Ethical Framework regarding professional standards,  a counsellor may need to share information with their qualified supervisor.  This will also be held under strict BACP guidelines on confidentiality. No names will ever be used. 

If any information is required from a third party this will be kept to a minimum.  We are unable to provide in-depth reports on the clients or give opinions or diagnoses.

The only exceptions to breaking confidentiality:

1. Serious risk or harm to yourself or others.

2. If there is a court order to disclose information.

3. Drug Trafficking

4.  Money Laundering.

5. Child Abuse

6. Acts of terrorism.

Online Counselling

Online counselling is fast becoming a popular choice of counselling for a lot of people.  As technology is progressing and online security advances this is a safe way to work. 

Some benefits are: that it is convenient and easily assessable for those who wish to use it and a lifesaver for people who do not wish to leave their homes. 

.As with face-to-face counselling, there will still be a contract negotiated and in place between the counsellor and the client. 

There is an additional section in the contract to cover online sessions. This contract will remain in place for every counselling session received.   The contract will be sent to you to read, sign and return prior to our sessions commencing. 

Payment is to be made on the day of the counselling session prior to the agreed start time.  In case of a poor internet connection resulting in a loss of signal, I will resume contact with you via phone. Sessions can be scheduled to suit you.

Before you decide here are some things to think about.  Do you have a comfortable, private space where you won’t be overheard or interrupted during your counselling session? 

If you have young children, do you have child care?  This supports you so that you do not have to stop and see the children.

The client and counsellor will only be able to see each other’s faces.  Unable to see each other’s body language.

Will you be comfortable with a counsellor coming into your home?  The counsellor will only be able to see you and what is directly behind you.

If this is something that you feel would suit you please get in touch.  By using Zoom, it is easy to download to the device of your choice and will still allow you to have a face-to-face session where you will be able to see your counsellor and hear their voice.

If you would like to do this call me on 07485  458 708 

Complaints procedure

Core Conditions are a member of the BACP.  If you feel you have cause to complain then any complaint can be made to them on 01455  883300

Agreed Contract:

The contract will be sent to you prior to our session. This needs to be signed and emailed back to me before your sessions can commence. If there is something you later do not understand or would like to change please let me know in our next session and we will address this. 

Note-taking

Notes will be taken of the session which will be covered by the GDPR (name, address, telephone number) and stored securely in a safe place.  The Information Commissioner’s Office (ICO)  upholds the digital information that is held on you, promoting data privacy for individuals. 

These notes are stored on a hard drive and kept for 5 years.  A condition from my insurance brokers.

Cancellation Policy

Less than 24 hrs cancellation of a session will incur the full fee being paid. Wherever possible  Core Conditions will always aim to reschedule.  I will also notify you of any upcoming holidays, training dates, or illness. 

Confidentiality

Whatever you say to your counsellor will remain confidential. 

As part of the BACP Ethical Framework regarding professional standards,  a counsellor may need to share information with their qualified supervisor.  This will also be held under strict BACP guidelines on confidentiality. No names will ever be used. 

If any information is required from a third party this will be kept to a minimum.  We are unable to provide in-depth reports on the clients or give opinions or diagnoses.

The only exceptions to breaking confidentiality:

1. Serious risk or harm to yourself or others.

2. If there is a court order to disclose information.

3. Drug Trafficking

4. Money Laundering.

5. Child Abuse

6. Acts of terrorism.

Online Counselling

Online counselling is fast becoming a popular choice of counselling for a lot of people.  As technology is progressing and online security advances this is a safe way to work. 

Some benefits are: that it is convenient and easily assessable for those who wish to use it and a lifesaver for people who do not wish to leave their homes. 

As with face-to-face counselling, there will still be a contract negotiated and in place between the counsellor and the client. 

There is an additional section in the contract to cover online sessions. This contract will remain in place for every counselling session received.   The contract will be sent to you to read, sign and return prior to our sessions commencing. 

Payment is to be made on the day of the counselling session prior to the agreed start time.  In case of a poor internet connection resulting in a loss of signal, I will resume contact with you via phone. Sessions can be scheduled to suit you.

Before you decide here are some things to think about.  Do you have a comfortable, private space where you won’t be overheard or interrupted during your counselling session? 

If you have young children, do you have child care?  This supports you so that you do not have to stop and see the children.

The client and counsellor will only be able to see each other’s faces.  Unable to see each other’s body language.

Will you be comfortable with a counsellor coming into your home?  The counsellor will only be able to see you and what is directly behind you.

If this is something that you feel would suit you please get in touch.  By using Zoom, it is easy to download to the device of your choice and will still allow you to have a face-to-face session where you will be able to see your counsellor and hear their voice.

If you would like to do this call me on 07485  458 708 

Complaints procedure

Core Conditions are a member of the BACP.  If you feel you have cause to complain then any complaint can be made to them on 01455  883300